1. Return & Refund Policy

Last updated: September 15, 2026

At Pawkartz, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us so we can help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be in its original packaging where applicable.
• You must provide your order number and reason for the return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

Certain products may not be eligible for return for hygiene or safety reasons if they have been opened or used.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs may be the customer's responsibility.

Contact

For return or refund questions, contact us at:

Email: [officialpawkartz@gmail.com]